jilvip Privacy Policy

1 Introduction

jilvip is committed to protecting the privacy and personal data of every Filipino player on our platform. We understand that trust is the foundation of a good gaming experience, and that starts with being transparent about how we handle your information.

This Policy applies to all personal data collected through the jilvip website at jilvip.net, our customer support channels, and any other jilvip-operated digital touchpoints. It covers both registered account holders and anonymous visitors who browse the platform without logging in.

jilvip operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. We also adhere to data handling requirements set out by PAGCOR as part of our gaming operator obligations.

This Policy should be read together with jilvip's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the jilvip platform.

2 Information We Collect

jilvip collects personal information through several channels, including account registration, identity verification, payment processing, gameplay activity, and your interactions with our customer support team. The categories of personal data we collect include:

2.1 Registration & Identity Information

• Full legal name, date of birth, and nationality
• Government-issued identification number (e.g., Philippine National ID, passport, driver's license)
• Email address, mobile phone number, and residential address
• Username and encrypted account password

2.2 Financial & Transaction Information

• GCash or PayMaya account numbers, BPI/BDO/Metrobank account details, or card details used for deposits and withdrawals
• Transaction history including deposit amounts, withdrawal requests, and bonus credits
• Source-of-funds documentation submitted for AML/KYC compliance purposes

2.3 Technical & Device Information

• IP address, device type, operating system, and browser type
• Session duration, pages visited, and clickstream data
• Geolocation data derived from your IP address (country and city level only)
• Cookie identifiers and similar tracking technology data (see Section 6)

2.4 Communications Data

• Messages, emails, and live chat transcripts exchanged with jilvip customer support
• Survey responses, feedback submissions, and promotion participation records

3 How We Use Your Data

jilvip uses the personal data we collect strictly for lawful and legitimate purposes related to operating a licensed online casino and sports betting platform for Filipino players. Specifically, we use your data for the following purposes:

jilvip does not use your personal data for automated decision-making processes that produce legal effects or similarly significant outcomes, except where required by our AML/fraud-detection systems, which remain subject to human review upon request.

4 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jilvip processes your personal data on the basis of one or more of the following lawful grounds:

• Consent: Where you have explicitly opted in to receive marketing communications or have agreed to the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Contractual Necessity: Processing required to fulfill our obligations under the jilvip Terms & Conditions, including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and NPC data governance requirements.
• Legitimate Interests: Processing that is necessary for jilvip's legitimate business interests — such as fraud prevention, platform security, and analytics — provided those interests do not override your privacy rights.
• Vital Interests: In exceptional circumstances, processing may be necessary to protect the vital interests of a data subject, such as in connection with responsible gaming interventions.

5 Data Sharing & Disclosure

jilvip does not sell, rent, or trade your personal data. We may share your information with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment Processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, and card network processors — for the purpose of executing deposits and withdrawals on your behalf.
• Identity Verification Providers: Licensed KYC/AML service providers engaged by jilvip to verify player identities and comply with Philippine AML regulations.
• Game Content Providers: Third-party game studios and live casino operators whose games are made available through the jilvip platform. These providers may receive limited session and gameplay data for game delivery and fairness audit purposes only.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law or pursuant to a lawful order.
• Technology & Hosting Partners: Cloud infrastructure and technology service providers who process data on jilvip's behalf under strict data processing agreements and confidentiality obligations.
• Professional Advisors: Legal counsel, auditors, and compliance consultants engaged by jilvip, where access to player data is strictly necessary for the professional service being provided.

All third parties with whom jilvip shares personal data are required to maintain appropriate technical and organizational security measures and to use the data only for the specified purpose. jilvip does not authorize any third party to use player data for their own marketing or commercial purposes.

6 Cookies & Tracking Technologies

jilvip uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform experience for Filipino players. Cookies are small text files stored on your device when you visit jilvip.net.

Types of cookies we use:

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session management cookies that keep you logged in and security tokens that protect your account. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and game lobby filters to provide a personalized experience on your return visits.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players navigate and use jilvip — helping us identify areas for improvement. We do not use analytics data to identify individual players.
• Fraud Detection Cookies: Support our security and AML systems by identifying unusual access patterns or device fingerprinting anomalies that may indicate fraudulent activity.

jilvip does not use third-party advertising cookies or cross-site tracking cookies for behavioral advertising profiling. You may manage cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies may affect the functionality of the jilvip platform.

7 Data Retention

jilvip retains personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and audit obligations. Our general retention principles are as follows:

• Active Account Data: Retained for the duration of your active jilvip account relationship plus a minimum of five (5) years after account closure, as required by Philippine AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA record-keeping requirements.
• KYC/Identity Documents: Retained for the period required by PAGCOR and AMLC regulations, typically five (5) years from the date of submission or account closure.
• Customer Support Records: Chat and email support transcripts are retained for up to three (3) years for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of the marketing relationship, plus a reasonable period thereafter to demonstrate consent compliance.
• Technical Logs: Server and access logs are retained for up to twelve (12) months for security and fraud investigation purposes.

When personal data is no longer required for any lawful purpose, jilvip will securely delete or anonymize it in a manner that prevents reconstruction or re-identification.

8 Data Security

jilvip implements robust technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, disclosure, destruction, or alteration. Our security practices include:

• TLS/SSL Encryption: All data transmitted between your browser and jilvip.net is encrypted using Transport Layer Security (TLS) protocols. Look for the padlock icon in your browser address bar when using jilvip.
• Encrypted Data Storage: Sensitive personal data and financial records stored in jilvip's systems are encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Internal access to player personal data is strictly limited to authorized jilvip personnel who require it for their specific job functions. All access is logged and audited.
• Intrusion Detection & Monitoring: jilvip's systems are continuously monitored for suspicious activity, unauthorized access attempts, and potential security breaches.
• Regular Security Assessments: jilvip conducts periodic security audits, vulnerability assessments, and penetration testing to identify and address potential security weaknesses.
• Staff Training: All jilvip personnel with access to personal data are trained on data privacy obligations, security protocols, and the requirements of RA 10173.

9 Your Rights as a Data Subject

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilvip. You may exercise any of these rights by contacting our Data Protection Officer at the address provided in Section 13:

jilvip will respond to verifiable data subject requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, with written notice to you explaining the reason for the extension.

Please note that certain rights may be limited or restricted where retention or processing of your data is required by law — for example, AML record-keeping obligations that prevent immediate erasure of transaction data.

10 Children & Minors

jilvip's platform is strictly restricted to individuals who are 21 years of age or older, as required by PAGCOR regulations governing online gambling in the Philippines. jilvip does not knowingly collect or process personal data from anyone under the age of 21.

During account registration, all players are required to confirm their date of birth and submit valid government-issued identification for age verification purposes. Any account found to belong to a person under the age of 21 will be suspended immediately, any balance will be returned to the originating payment method (excluding any bonus funds), and the personal data of the underage individual will be securely deleted from jilvip's systems as promptly as legally permissible.

11 Third-Party Links

The jilvip platform may contain links to third-party websites or services in limited contexts, such as links to PAGCOR's official website or responsible gaming resources. This Privacy Policy applies solely to jilvip.net and does not extend to any third-party websites that you may access via links on our platform.

jilvip has no control over, and accepts no responsibility for, the privacy practices, data handling, or content of third-party websites. We encourage you to review the privacy policy of any third-party site you visit before providing any personal information to that site.

12 Policy Updates

jilvip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or regulatory requirements. When we make material changes to this Policy, we will notify you by:

• Posting a prominent notice on the jilvip platform homepage and/or your account dashboard
• Sending an email notification to the address registered on your jilvip account
• Updating the "Last Updated" date at the top of this Privacy Policy page

Your continued use of jilvip's services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue your use of jilvip and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how jilvip protects your personal data. Archived versions of previous Privacy Policies are available upon written request to our Data Protection Officer.

13 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jilvip handles your personal data, please contact our designated Data Protection Officer (DPO):

If you are not satisfied with jilvip's response to your privacy concern, or if you believe that your data privacy rights under RA 10173 have been violated, you have the right to file a complaint directly with the National Privacy Commission (NPC) of the Philippines. The NPC is the government authority responsible for data privacy enforcement in the Philippines.

Please note that jilvip encourages players to contact us first so we have the opportunity to address your concern directly before escalating to the NPC. We take all privacy complaints seriously and will work in good faith to resolve any issues raised by our Filipino players promptly and fairly.